Terms of sale

1. The seller

The products on this website are sold by Andalusian Nature Lab, S.L. ("we" or "us"), which also manufactures them in its own factories in Granada and Badolatosa (Seville). Its tax ID (NIF), address, registration details and how to contact us are under "Who is selling to you", at the top of this page, and in the confirmation of every order.

We can help you in Spanish and in English.

2. Who these terms apply to

These terms govern the purchases you make on this website as a consumer. To buy, you must be an adult and give a delivery address in Spain: mainland, Balearic Islands, Canary Islands, Ceuta or Melilla. If you would like your order delivered outside Spain, write to us before you buy.

You can place your order in Spanish or in English. Before you pay, you must read these terms and accept them by ticking the box "I have read and accept the terms of sale", next to the "Place order and pay" button: without ticking it you cannot place the order. We keep the version you accept with your order and send it to you with the order confirmation.

3. The products

Each product page shows its main characteristics: contents, ingredients (INCI), directions for use, precautions, period after opening and whether it is delivered sealed. Always read the precautions before use. Photographs are for guidance and the packaging you receive may vary slightly.

As the responsible person for the products, we keep the product information file for each one (Article 11 of Regulation (EC) No 1223/2009 on cosmetic products), which supports the effects we describe on its product page.

We sell to end consumers, in quantities for personal use: you can buy up to 10 units of each product per order.

4. Prices

Prices are in euros and include VAT. Shipping costs are added separately and shown in the bag and before you pay, together with the total amount.

Deliveries to the Canary Islands, Ceuta and Melilla. VAT does not apply there, so we charge you for the products and delivery without VAT: you will see the prices without VAT in the order summary as soon as you enter your postcode. IGIC (Canary Islands) or IPSI (Ceuta and Melilla) and customs clearance charges, if any, are paid by the recipient on receipt of the order and are not part of the price you pay us.

When we announce a discount, the previous price we show is the lowest price we applied to that product in the 30 days before the discount started.

You pay the price shown in the order summary when you click "Place order and pay". If a price changes while you are shopping, we will tell you before you pay.

5. How to buy

1. Add the products to your bag.
2. Click "Go to checkout" and enter your email address, your details and the delivery address. You do not need to create an account. With your postcode we work out the delivery charge for your area and, if the delivery is in the Canary Islands, Ceuta or Melilla, the prices without VAT.
3. Choose how to pay.
4. Check the summary: products, shipping costs and total amount. Before paying you can correct any detail or go back to the bag.
5. Tick the box to accept these terms and click "Place order and pay". With this button you place an order with an obligation to pay.
6. If you pay by card, Bizum, Apple Pay or Google Pay, complete the payment on Stripe's secure page. If you choose bank transfer, we will give you the details to make it.

Once the payment is confirmed, we will email you the order confirmation, with the summary, the seller's details, the information on withdrawal with the model form, the guarantee, how to make a complaint and the full text of these terms as you accepted them. If you pay with Stripe, it will arrive within minutes; if you pay by bank transfer, when we receive it, and always before delivery. If you choose bank transfer, when you place the order we also send you an email with the details to make it.

We keep your order and the version of these terms you accepted for the legal period: if you ask us for it, we will send you another copy. You can check your orders at any time from My account with your email address, with no passwords.

6. Payment methods

We do not charge any fee for the payment method you choose.

• Card, Bizum, Apple Pay or Google Pay. When you click "Place order and pay", we take you to Stripe's secure payment page (Stripe Payments Europe, Limited), where you choose how to pay and confirm the payment with your bank or on your device. We never see or store your card details. Apple Pay and Google Pay only appear if your device and browser support them, and a Bizum payment can take a few minutes to be confirmed.
• Bank transfer. When you place the order we will give you the account holder and number (IBAN, at CaixaBank), the exact amount and the payment reference, which is your order number. Please note:
• • products are not reserved until we receive the payment, and we prepare the order once we receive it;
  • these periods run from when you choose to pay by bank transfer;
  • if we have not received the transfer after 48 hours, we will send you a reminder;
  • if we have not received it after 7 calendar days, we will cancel the order automatically and let you know by email;
  • if your transfer arrives after that automatic cancellation, we will write to you: if we still have all the products, we will go ahead with your order; if not, or if you ask us for a refund, we will refund your money without delay;
  • if the order was cancelled for another reason (for example, because you asked us to) and the transfer arrives afterwards, we will refund your money without delay; if you still want the products, you can place a new order.

An order is only considered paid when Stripe confirms the payment to us or when the transfer reaches our account.

If a payment method is not available for a product, we say so on its product page and in the bag.

7. Shipping and delivery

• Delivery area: we deliver across Spain: mainland, Balearic Islands, Canary Islands, Ceuta and Melilla. If you would like your order delivered outside Spain, write to us before you buy.
• Shipping costs:
• • mainland Spain: €4.95 per order, and free for orders of €49 or more (product amount, VAT included);
  • Balearic Islands: €6.95 per order, and free for orders of €69 or more (product amount, VAT included);
  • Canary Islands, Ceuta and Melilla: €12.95 per order, and free for orders of €99 or more (product amount, without VAT). These amounts do not include VAT; any IGIC or IPSI and customs clearance charges are paid by the recipient, as explained in section 4.
• Delivery time: we prepare and deliver your order within 2 to 4 working days from payment confirmation in mainland Spain; within 3 to 5 working days in the Balearic Islands; and within 5 to 8 working days in the Canary Islands, Ceuta and Melilla, where the parcel also goes through customs. If the payment is confirmed after 13:00 (Spanish time) or on a non-working day, the time starts on the next working day. In any case, we will deliver within 30 calendar days of your purchase at the latest.
• Carrier: Correos, MRW, SEUR or another carrier operating from our factories in Badolatosa (Seville) and Granada, depending on the destination. When we ship your order, we will email you the carrier, the tracking number and the tracking link.

If we cannot deliver the order on time, we will let you know. You can then give us a reasonable additional period and, if we still do not deliver, cancel the order: we will refund everything you paid without delay.

The risk of loss or damage to the products passes to you when you, or the person you designate, receive them. Check the parcel when it arrives and, if it is damaged, let us know as soon as possible.

If the parcel comes back to us because the address was wrong or the carrier could not deliver it, we will contact you to arrange a new delivery or refund you.

8. If a product runs out after you pay

We deduct stock when the payment is confirmed. So, in exceptional cases, we may not have a product you have already paid for: for example, if two people buy the last unit at the same time or if it runs out while we wait for a bank transfer. If this happens:

• we will let you know by email as soon as possible;
• we will refund that product without delay and within 14 calendar days at the latest, using the same payment method you used (if you paid by bank transfer, to the account you tell us);
• we will ship the rest of the order, unless you prefer to cancel all of it;
• if that product was your whole order, or you prefer to cancel all of it, we will refund everything you paid, including shipping costs.

9. Right of withdrawal

You have 14 calendar days from receiving your order to withdraw from the purchase without giving any reason. On the Right of withdrawal page you will find all the information, the form to do it from the website and the official model form.

If you received your order in the Canary Islands, Ceuta or Melilla, write to us before you send the return: the parcel goes through customs again and we will tell you how to prepare it.

Sealed products. For health protection and hygiene reasons, you cannot withdraw from the purchase of a product delivered sealed if you have unsealed it after delivery (Article 103(e) of the consolidated text of the Spanish General Law for the Protection of Consumers and Users, TRLGDCU). Each product page says whether the product is sealed. As long as the seal is intact, you can withdraw as normal. This exception only affects withdrawal: the guarantee in section 10 still applies even if you have opened the product.

10. Guarantee

All products come with the legal guarantee of conformity (Articles 114 onwards of the TRLGDCU): we are liable for any lack of conformity that exists at the time of delivery and becomes apparent within three years. If it becomes apparent within the first two years, it is presumed to have existed at delivery.

If a product arrives damaged, with a broken seal or expired, or is not the one you ordered, write to custodio@yusera.com with your order number and, if possible, a photo. We will replace it free of charge or, if that is not possible, refund you. In these cases, we pay the return costs.

Cosmetics have a date of minimum durability or a period after opening shown on the packaging. The guarantee does not cover deterioration caused by improper use or storage, or use beyond those periods.

11. Customer service and complaints

If you have a question or a complaint, write to custodio@yusera.com, call us on +34 609 75 79 34 (Monday to Friday, 9:00 to 17:00 (Spanish mainland time)) or use the contact form. We can help you in Spanish and in English, and we reply within 2 working days.

The official complaint forms and alternative dispute resolution are explained under "Complaints", at the bottom of this page, and in the confirmation of every order. You can also contact the consumer services of your town council or your autonomous community.

12. Governing law

These terms are governed by Spanish law. If you are a consumer, you can bring any legal claim before the courts of your place of residence. Nothing in these terms limits your statutory rights.

13. Changes to these terms

We may update these terms. Each order is governed by the terms in force when you place it, which we keep with the order.